Returns & Refunds Policy
Last updated: 28 July 2026
We want you to love your order. If something isn't right, here's how we handle returns, refunds and exchanges — alongside your rights under the Australian Consumer Law.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
For standard (non-custom) products, we accept change-of-mind returns within 14 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the customer's responsibility unless the item is faulty.
Custom & Made-to-Order Prints
Because custom prints are made specifically for you, we're unable to offer change-of-mind returns on these items. If a custom print arrives faulty or significantly different from what was agreed, please contact us — your consumer law rights still apply.
Faulty or Damaged Items
If your order arrives faulty, damaged, or not as described, contact us within 7 days of delivery with photos of the issue. We'll arrange a repair, replacement or refund as appropriate.
How to Start a Return
Email hello@maddernsplace3dprinting.com.au with your order number and reason for return, and we'll guide you through the next steps.